Terms and Conditions
This is a legally binding contract between the property owner, Erik Robinson and the holidaymaker. The property owner is also referred to as “we” and “us”. The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “the guest”. The guest must be over 21 years at the time of booking. The properties referred to being Moorparks Barn & Moorparks Cottage, Moorparks Holiday Cottages. The contract is deemed to have been made once the guest has paid a deposit and the owner has despatched a confirmation of booking.
The person who makes a booking (the guest) will be responsible for all persons included in the booking and should ensure that they are aware of the booking conditions. The owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions. The Guest must check the confirmation of booking and notify the owner of any errors immediately.
Number of Guests
The maximum number of people* entitled to stay at this property is four and furthermore, only those people* named on the booking form are entitled to stay. The property is suitable for children of 6 years and older. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will not be granted entry and will be asked to leave immediately without any refund. Sub-letting or assignation of the let is prohibited.
* clarification – An Infant is a person and under 6 years old.
Arrival – Check Out Times
Guests are welcome after 4.30pm on the day of arrival and are requested to vacate their rooms by 10am on the day of departure. These times can sometimes be flexible, and if an earlier or later check in/out is required, we will make every effort to accommodate. Charges may apply. Rooms are guaranteed from 4.30pm. Late check outs will be charged at full day rate, if not pre booked.
If government restrictions are put in place which means Moorparks has to close due to Covid-19, Moorparks will offer the following options:
1. To move your booking to another date
2. To offer a voucher for the amount of the booking which can be redeemed at a later date.
3. Offer a refund of the full amount paid to date.
This should NOT be considered instead of your travel insurance, but in addition to. Please see below.
Cancellation by the Holidaymaker
Please Note:We strongly advise guests to take out travel insurance in case of cancellation due to unforeseen circumstances to cover cases such as- bereavement, medical appointments, medical conditions, illness, adverse weather conditions etc to include all guests on the booking.
The below is an example, not a recommendation.
Cancellations can only be accepted in writing either by post or email, your room is NOT cancelled until you receive a cancellation letter/email from Moorparks.
We will supply all necessary paperwork to your insurance company for you to make a claim.
8 week or less 100% of Booking
Cancellations made outside of any specified periods will be charged the deposit only. In case of no-show, the total price of the reservation will be charged.
If the balance payment is not paid by the due date then we will assume the booking is no longer wanted, two reminder emails are sent.
We will make every effort to re-let accommodation if cancelled. If a cancelled booking date is subsequently re-booked a refund will be given of the ‘re-let’ price less 10% of the original booking fee.
Please remember, your booking has blocked the dates from anyone else looking.
Amendments or Cancellations by Moorparks
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Payment can be made using Visa, MasterCard, Maestro or Delta cards, BACS Transfer. Where deposits are paid by cheque, we will also need valid card details, to secure the booking against last minute cancellations. Any booking made will be guaranteed against the credit card given and amounts payable will be taken in regard to cancellations.
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker. Children must be supervised at all times.
No Pet/Animal Policy
We do NOT accept pets at Moorparks, NO exceptions.
We have a minimum handling charge of £5.50 for returning guest property, plus postal charges. If not claimed we hold property for a period of 14 days. It will then be passed to a local charity shop. Moorparks does not accept liability for any lost, stolen or damaged items.
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owners retain the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
There is a car park available exclusively for the use of guests of Moorparks Cottages. Use of the car park is ‘at the users risk’.
There is no charge for WIFI use. We are a countryside property and WIFI is ‘subject to availability’, although it rarely fails.
Return of Breakage Deposit
Your breakage deposit, minus any deductions, will be returned to you within two weeks (maximum) of your departure.
Moorparks cottages are ‘Non smoking’. Regrettably, anyone who has been found to be smoking indoors will be liable to a cleaning charge of up to £300 or the FULL booking cost of the following incoming guest if they find the smell unacceptable and cancel/leave. You are deemed to have accepted these terms and conditions by Booking a cottage.
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. The property owners will make every endeavour to rectify any identified problems as soon as is reasonably possible.
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies. The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required. The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable. The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
Credit Card Authorization
The guest certifies that he/she has read and agrees to abide by the terms of this agreement, and agrees to pay and authorise the owner to charge any rental amounts, taxes, security deposits, extra cleaning, missing property and any damages and fines or charges pertaining to violations of the rental agreement. The guest understands that all credit card sales are final. Should the owner be unable to recover costs from the credit card on file, the Guest is responsible to provide an alternative method of reimbursement within 48 hours of notification.
By checking the box and clicking on the “I AGREE” (I agree to the bookings terms and conditions) button, Guest is consenting to the use of an electronic signature in lieu of an original signature on paper and is obligated to all financial and all other provisions of the Terms and Conditions. Guest may request to sign a paper copy instead. By checking the I AGREE button, Guest waives that right. After consent, Guest may, upon written request to the owner, obtain a paper copy of the electronic record at no charge. Guests agrees that use of an electronic signature for any documents will continue until such time as Guest notifies the owner otherwise in writing. There is no penalty for Guest withdrawing this consent. The guest should always ensure that Manager has a current email address on file in order to contact regarding any changes, if necessary.